Designed in Great Britain | Made in Italy
sales@luellafashion.co.uk
+ 44 (0) 1454 238940
Designed in Great Britain | Made in Italy
sales@luellafashion.co.uk
+ 44 (0) 1454 238940
Register as a Luella Stockist
Thank you for applying to become a Luella stockist. The information you have provided helps us to ensure that there is no conflict with any of our current stockists and that our brand is compatible with the other brands sold in your store.
It can take up to 48 hours to approve your application, and sometimes longer if your application is made over a weekend. However, we will endeavour to deal with your application as quickly as we can.
Once you are approved as a stockist, we will provide you with the requisite information to allow you to access trade prices on our website. In return all we ask is that your first order consists of a minimum of 2 items per style and is for a minimum of 10 pieces. Orders can be placed online or by e-mail to sales@luellafashion.co.uk. Please put your Trading Name in the subject line of the email.
Orders placed before 1pm are usually despatched the same day subject to payment on a proforma basis. Orders placed after 1pm are not guaranteed for next day delivery but will be despatched the following day, subject to payment.
Credit terms of 30 days net may be offered to customers after a period of 3 months and who are placing regular orders. Until credit terms are offered all orders will be on a proforma basis. All orders being despatched outside the UK (e.g. Eire, the EU, and the rest of the world) will be charged on a proforma basis.
By placing your first order with us you are agreeing to our Trading Terms & Conditions therefore please read the information below carefully.
Trading Terms & Conditions
By placing your first order with us you are agreeing to our Trading Terms & Conditions therefore please read the information below carefully.
“Luella”, “we”, “us” means Luella Fashion Limited
“You” “Your” “Yours” means the Trade Customer to whom each sale relates
“RRP” means Recommended Retail Price
Orders
After you have placed and paid for your first order with us there is no minimum order, either for quantity or value, for any subsequent and continuing orders.
Returns Policy
Our Returns Policy is set out on each proforma or invoice we send you and is as follows:
PLEASE INSPECT ALL GARMENTS IMMEDIATELY UPON RECEIPT OF YOUR ORDER. ANY RETURNS MUST BE MADE WITHIN 7 DAYS FOR A FULL CREDIT OR REFUND. RETURNS AFTER THAT TIME WILL NOT QUALIFY FOR A CREDIT OR REFUND EXCEPT IN EXCEPTIONAL CIRCUMSTANCES. WE CANNOT ACCEPT LIABILITY FOR ITEMS DAMAGED WHILST ON YOUR SHOP FLOOR NOR CAN WE ACCEPT LIABILITY FOR ITEMS AFTER THEY HAVE BEEN SOLD BY YOU.
All stockists are advised to read our Garment Care Guide and to ensure they are familiar with its contents when advising their customers about how to care for Luella products.
Please telephone us on 01454 238940 if you wish to make a return. We will provide you with a Returns Number and discuss with you the best method of returning the item(s) to us. We will refund standard second class postage (not signed for) charges only unless we have expressly agreed with you a return by an alternative method.
Please note: where non-fault returns are made without our express consent a re-stocking fee of 15% plus VAT of the value of the items returned will be (i) invoiced to you; or (ii) deducted from the value of any credit note(s) issued to you.
Credit Terms
Credit terms of 30 days net may be offered to customers after a period of 3 months and who are placing regular orders. Until credit terms are offered all orders will be on a proforma basis. All orders being despatched outside the UK (e.g. Eire, the EU, and the rest of the world) will always be charged on a proforma basis. For the purpose of this provision “regular” means at least every 30 days.
We undertake credit checks on all customers and reserve the right to refuse credit where a credit search indicates that offering credit may pose an unreasonable risk that we may not be paid within the requisite period or at all.
We reserve the right to withdraw credit terms where customers exceed the 30-day payment terms. Additionally, we reserve the right to charge interest on all late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Legal Title
Title in any goods supplied by Luella will remain with Luella until payment in full has been received by us.
Website Only Retailers
We may decline to trade with website only retailers at our sole discretion. Should we choose to trade with any website only retailers we reserve the right to set a minimum price for any Luella branded garments or accessories that appear on the website. Website only retailers who offer for sale Luella branded garments or accessories below the RRP that we have set will have their account closed. The purpose of this provision is to protect the trade of our Bricks & Mortar stockists, whose overheads are much higher than those of online only retailers.
Online Trading & E-Commerce – All Customers
You may not sell on eBay, Amazon or similar website or any discount website without our express written permission. Bricks and Mortar stockists with their own online trading/e-commerce platforms must adhere to any RRP that we set for any Luella branded garments or accessories.
Home Sellers, Pop Up Shops & Table Top Sellers
We may decline to trade with Home Sellers, Pop Up Shops & Table Top Sellers at our sole discretion. Home Sellers are defined as retailers who trade from residential or non-commercial premises.
Should we choose to trade with Home Sellers, Pop Up Shops & Table Top Sellers we reserve the right to set a minimum price for any Luella branded garments or accessories. Home Sellers, Pop Up Shops & Table Top Sellers who offer for sale Luella branded garments or accessories below the RRP that we have set will have their account closed.
All Pop Up Shops and Table Top Sellers with whom we agree to trade must obtain our express permission sell Luella in advance of advertising any event and venue where they intend to sell Luella branded garments and accessories. This is to avoid any conflict with current Bricks & Mortar stockists in commercial locations where those stockists have exclusivity. This applies to all one-off events including, but not limited to, Christmas markets, other seasonal fairs and sporting events, including horse trials.
Bricks & Mortar Retailers – Moving Premises
Where your trading address changes, and you wish to continue to sell Luella you must contact us before you move to ensure we can still supply you at your new premises. Please note we cannot guarantee that we will continue to trade with you if we have an existing customer in the area into which you will be moving.
Failure to Adhere to our Stockists’ Trading Terms & Conditions
We reserve the right to decline orders and/or withdraw credit terms without notice where trade customers have breached our Terms & Conditions.
Limitation of Liability
Luella shall not be liable for any damage or loss whatsoever and howsoever arising without our prior approval or consent. Such approval or consent shall not be unreasonably withheld provided we are notified of any loss or damage within 7 days of the provision of those goods or services and we are given an opportunity to rectify or make good any faults or defects.
Luella shall not be liable or in breach of contract for the provision of goods or services – or any failure to provide those goods or services - if the damage or default whether wilful or neglectful arises out of the negligence, dishonesty or deliberate breach by or on behalf of individuals, agents or third parties beyond our reasonable control. Similarly, where there has been a failure by you - or any party to whom you sell goods provided by us - to follow our reasonable instructions we will accept no liability for damage or wear and tear.
Force Majeure
Luella shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, including government mandated shutdowns or lockdowns in the event of a pandemic or similar risk to health event, or any other action that is beyond our control.
Governing Law
The laws of England & Wales will apply in our contract with you and in all cases and without exception.
These Terms & Conditions supplement the Terms & Conditions for use of our website which can be found here.
At Luella our Cashmere Blend knitwear is manufactured in Italy with Italian yarn. All of our yarns contain up to 30% cashmere, and are blended with either merino wool, or a blend of merino wool and bamboo. The bamboo blended yarn is manufactured especially for us and is exclusive to Luella in the UK.
To ensure our knitwear has a robustness and longevity that doesn’t always come with 100% cashmere, we add up to 10% synthetic fibre to our yarns, which might be polyamide or the metallic lurex yarn that features in many of our styles. Whatever the blend of the yarn, Luella cashmere blend knitwear always has a luxurious quality and feel.
In order to ensure a perfect wear each time it’s important to take care of your garment.
We recommend washing Luella knitwear by hand using a detergent designed for cashmere, wool or delicate fabrics. Baby shampoo can be a great, gentle alternative. You can also launder your Luella knitwear on a hand wash cycle in the washing machine at no more than 30 degrees. For best results place the knitwear in a laundry net and don’t spin at more than 700rpm. Never wring your cashmere garment – lay it out flat on a towel and gently ease it into shape before rolling it up in the towel to squeeze out any excess water. Then lay it out flat on a drying rack or a clean towel.
Whichever method you choose to wash your cashmere, it’s always a good idea to gently de-pill your garment with a cashmere comb before washing it. Cashmere and wool are always prone to pilling – this is nothing to do with the quality of the product, but more to do with wearing it. And if you love it, you’ll wear it often! Pilling is a natural process caused when the fibres in the yarn rub against each other and form small balls. De-pilling your garment regularly will improve its appearance and maintain its longevity. And to ensure your garment keeps it shape, it’s best to store it folded.
Whether you’ve purchased sequined knitwear or sequined linens or cottons, we advise that they should be washed inside out at no more than 30 degrees. If you’re putting them in the washing machine, we recommend using a laundry net to avoid any inadvertent snagging of the sequins on other items of clothing. These garments are made using recycled polyester sequins.
Linens and cottons are natural fibres and can have a tendency to shrink if washed in water that is too hot. We recommend machine washing at no more than 30 degrees with a gentle detergent. If your linen is either dark in colour, or bright and vibrant, a cold wash will ensure the colours don’t fade.
Viscose and rayon are natural fibres and can have a tendency to shrink if washed in water that is too hot. We recommend machine washing at no more than 30 degrees on a hand wash cycle with a gentle detergent. If your garment is delicate turn it inside out and place it in a laundry net.
Packing for a summer holiday always starts with the same question - what pieces will actually work from morning through to evening without needing a full outfit change? The answer lies in light fabrics, relaxed shapes and versatile styling pieces that feel comfortable in the heat while still looking polished for lunches, dinners and evenings abroad.
At Luella, our latest summer collection is designed with exactly that in mind. Think breathable linen, soft cotton and colourful accessories that bring personality to every look. Here are five holiday outfits that make dressing for warmer days beautifully simple.
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There's something timeless about natural linen tones on holiday. Our new taupe linen trousers bring a fresh softness to summer dressing and pair perfectly with the Aurelie Button-Up Linen Top in White. The airy linen fabric keeps you cool during hotter days while the relaxed fit makes this outfit ideal for exploring coastal towns, travelling or long lunches in the sun.
The neutral palette also works beautifully with colourful accessories - add one of our colourful tote bags and oversized sunglasses for a relaxed Riviera-inspired look. The beauty of these pieces is how easy they are to style throughout your trip. Wear the top open over swimwear during the day or tuck it neatly into the trousers for dinner reservations and evening drinks by the harbour. Soft linen textures and understated tones make this outfit feel calm, fresh and endlessly wearable.
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The Sassari Long Cotton Dress in Green and Pink is the kind of piece you'll reach for again and again while away. Crafted from lightweight cotton with a flowing shape and vibrant print, it moves beautifully and feels easy to wear from daytime plans straight through to evening dinners.
During the day, pair it with flat sandals and a tote bag for browsing local markets or seaside walks. As the evening arrives, simply swap in jewellery and one of our Ric Rac pouches for a more dressed-up holiday look without needing to completely change your outfit. The soft cotton fabric feels cool against the skin on warmer days while the colourful print captures that joyful summer feeling perfectly. Whether you're sitting beachside at lunch or heading out for dinner under the evening sun, this dress brings comfort and colour together beautifully.
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Matching sets make holiday styling feel uncomplicated while giving you multiple outfit options throughout your trip. Our Lille V-Neck Linen Top in Navy pairs beautifully with the matching Beziers Linen Trousers for lunches, city exploring or relaxed evenings.
For poolside afternoons or beachside cafés, the same top can be worn with the Malta Linen Shorts in the matching navy print. The lightweight linen keeps everything cool and comfortable while the coordinated print creates a stylish pulled-together look with very little effort. These are the kind of pieces that make packing lighter and dressing quicker while still looking considered and polished. Add a colourful tote bag and layered jewellery for an easy daytime look, then switch to sandals and a Ric Rac pouch for relaxed holiday dinners and drinks outdoors.
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A white linen dress is one of those forever holiday staples that never goes out of style. The Lisette Sleeveless V-Neck Linen Dress in White is light, breathable and wonderfully easy to wear during warmer weather.
Perfect for slow mornings, beachside lunches or evening walks along the coast, this dress works beautifully styled simply with sandals and delicate jewellery. Add a colourful Ric Rac pouch for a playful pop of colour against the crisp white linen. The simplicity of the design makes it incredibly versatile and easy to style differently throughout your trip. Layer with a lightweight knit on cooler evenings or wear with oversized sunglasses and woven accessories during the day for a fresh summer look that always feels classic.
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For evenings that call for something a little more special, the Roma Sleeveless Dress with Embroidered Collar in Blue and Pink brings beautiful detail and soft summer colour together perfectly. The embroidered neckline adds charm and texture while the relaxed fit keeps it comfortable enough for warm nights abroad.
Paired with one of our colourful tote bags or bright accessories, it's the perfect choice for sunset dinners, rooftop drinks and holiday evenings that turn into late nights. The soft blue and pink tones feel fresh and feminine while the embroidered detailing gives the dress a more refined finish without feeling overly formal. It's an easy piece to pack for holidays because it instantly feels occasion-ready while still remaining comfortable enough to wear all evening long.
